Privacy Policy - Avicrown Tech Solutions

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Effective Date: 13 November 2024

Welcome to AviCrown Tech Solutions (hereinafter referred to as “we,” “our,” “us,” or “Avicrown”). We are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, store, and share information about you when you visit our website, https://avicrowntechsolutions.com, or use our Cloud Management services for SMEs and tech startups. It also explains your rights regarding your personal data under the General Data Protection Regulation (GDPR) and how you can exercise these rights.

1. Data Controller Information

AviCrown Tech Solutions
Email: Info@avicrowntechsolutions.com
Website: https://avicrowntechsolutions.com

We are responsible for determining the purposes and means of processing your personal data collected on our website.

2. Data Collection

We collect and process personal data for various purposes, as outlined below.

2.1 Information You Provide Directly:

Contact Information: When you contact us or sign up for our services, we collect your name, email address, phone number, company name, and other contact details.
Billing Information: For processing payments, we collect billing information, such as your credit card details, billing address, and associated company details.

2.2 Information Collected Automatically:

Usage Data: We automatically collect certain data when you visit our website, including your IP address, browser type, operating system, pages viewed, time spent on each page, and clickstream data.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please refer to our Cookie Policy.

3. Purpose of Data Collection and Legal Basis for Processing

We collect and process your personal data under the following legal bases:

Performance of a Contract: To provide and manage our Cloud Management services, including processing transactions, customer support, and account management.
Legitimate Interests: To improve our website, products, and services; to understand how our services are used; and to communicate with you about relevant services, news, and updates.
Consent: We rely on your consent for the use of cookies, certain marketing communications, and other specific data processing activities.
Legal Obligation: To comply with applicable laws, regulations, and legal processes.

4. Data Usage

Your personal data is used for the following purposes:

To Provide Services: Including billing, account creation, and support.
To Improve Our Services: We analyze usage data to enhance website functionality, service offerings, and user experience.
To Communicate with You: We may contact you via email to send important updates, offers, or changes to our services or policies.
To Process Payments: For processing your service payments and managing billing-related matters.
For Marketing and Advertising: If you have consented, we may send you promotional materials, newsletters, and information about our services.

5. Data Storage and Retention

We store your personal data securely and only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

Retention Period: We retain your data for as long as your account is active or as needed to fulfill the purposes for which it was collected. Usage data and analytics data are retained for analysis but are anonymized or deleted after a reasonable period.
Data Security: We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

6. Data Sharing

We only share your personal data with third parties in the following circumstances:

Service Providers: We may share data with trusted third-party vendors who assist in operating our website, processing payments, delivering services, or analyzing website usage. These service providers are contractually bound to process your data solely for the purpose of delivering our services.
Legal Requirements: We may disclose your personal data if required by law or in response to valid legal processes, such as a court order, subpoena, or government investigation.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of our assets, your data may be transferred to the new entity, subject to the same privacy commitments.

We do not sell or rent your personal data to third parties for marketing purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). If this occurs, we ensure that adequate safeguards are in place, such as the Standard Contractual Clauses approved by the European Commission, to protect your data privacy rights.

8. User Rights

As a data subject, you have the following rights under GDPR:

Access: Request a copy of your personal data that we hold.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to certain legal conditions.
Restriction: Request limitations on the processing of your data.
Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
Objection: Object to processing based on legitimate interests, direct marketing, or automated processing.
Withdrawal of Consent: Where consent is the legal basis for processing, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at Info@avicrowntechsolutions.com. We will respond to your request within one month, in accordance with GDPR requirements.

9. Data Security

We are committed to protecting your personal data with robust security measures, including:

Encryption: We use encryption protocols to protect data during transmission.
Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their duties.
Regular Security Audits: We conduct periodic audits and assessments to maintain data security.

10. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we learn that a child’s data has been collected without appropriate parental consent, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

AviCrown Tech Solutions
Email: Info@avicrowntechsolutions.com
Website: https://avicrowntechsolutions.com

Thank you for trusting AviCrown Tech Solutions with your data. Your privacy is of utmost importance to us, and we are committed to maintaining transparency and security in all our data practices.